PRIVACY POLICY

Effective Date: October 9th, 2025

Last Updated: March 15th, 2026

Melisa Moretti Real Estate (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with us.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy laws in how we handle your personal information.

1. Information We Collect
We may collect the following information:

Personal Information You Provide: When you fill out our contact forms, you may provide your name, email address, phone number, and any other details you choose to share.

PCS Setup Information: If you request a Private Client Services (PCS) search, we may collect your name, email, and property preferences in order to set up your account.

Usage Data: Through tools like Google Analytics and the Facebook Pixel, we may collect information about how you use our site (e.g., pages viewed, time spent on site, referring websites).

Cookies & Tracking: Our website may use cookies and similar technologies to improve your browsing experience and serve relevant advertising.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide real estate services.
Set up PCS property searches at your request.
Improve our website and user experience.
Analyze traffic and usage trends with Google Analytics.
Serve targeted ads and measure marketing effectiveness using Facebook Pixel.
Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share limited information with:

Service Providers: For website hosting, analytics, and advertising (e.g., Google, Facebook).

Brokerage / PCS Platform: When setting up your Private Client Services account.

Legal Requirements: If required by law or to protect our rights.

4. Your Choices

Cookies: You can adjust your browser settings to refuse cookies or notify you when they are used.
Marketing: You can opt out of targeted ads through your Facebook or Google account settings.
Contact Forms / PCS: You may choose not to provide personal details, but this may limit our ability to assist you.

5. Data Retention

We keep your personal information only as long as necessary to provide services or meet legal requirements. Contact form submissions and PCS setup information are retained only for as long as they are relevant to your real estate needs, unless a longer period is required by law.

6. Data Security

We take reasonable steps to protect your information, including the use of secure hosting and encrypted connections. However, no online transmission or storage method is 100% secure.

7. Third Party Links

Our website may include links to other websites. We are not responsible for the privacy practices of third-party sites.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

9. PCS (Private Client Services)

If you request a PCS property search, we will collect your name, email, and property preferences in order to create your personalized account. This setup is done only after you provide consent, typically during a phone conversation with us.

PCS is a third-party platform provided through our real estate board or brokerage. While we facilitate your registration, the PCS system is operated independently and has its own privacy practices, terms of service, and data security policies.

Your peronsal information within PCS may be used to:

Provide you with automated property search results.
Notify you of new listings that meet your criteria.
Track your saved searches and viewed listings.

We do not control how PCS stores, secures, or shares your information once it is entered into their system. We encourage you to review the PCS privacy policy directly to understand your rights and their practices.

10. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Melisa Moretti Real Estate
melisa@vancouverrealestatepodcast.com

You can view our Accessibility Statement here.